Terms of Service

1. Agreement

These Terms govern your use of Playbookly, operated by ROLLY K LIMITED (8 Burn Bridge Drive, Scotland, ML10 6UP, United Kingdom). By creating an account or using the studio you agree to these Terms, our Privacy Policy, Acceptable Use Policy and AI Disclaimer.

2. The service

Playbookly is an online-only digital SaaS tool that generates SOPs, checklists, RACI matrices, manuals, diagrams and training walkthroughs from the information you provide. It is delivered entirely online: no physical goods are sold, shipped or delivered, and we provide no on-site, repair, installation, inspection, certification or professional advisory services. Outputs are reference templates, not professional advice or certified documents.

3. Eligibility and age

You must be at least 13 to use Playbookly. Users aged 13–17 must have parent or guardian consent. You are responsible for keeping your account credentials secure and for activity under your account.

4. Subscriptions and billing

Paid plans are billed in advance in US dollars (USD) on a monthly or yearly cycle and renew automatically until cancelled. Each plan includes a service allowance that resets each period and does not carry over. Plans are a service allowance, not stored value or credits.

You can cancel at any time; cancellation stops the next renewal and access continues until the end of the paid period. Refunds are handled under our Refund & Cancellation Policy.

5. Acceptable use

You agree to use Playbookly lawfully and in line with our Acceptable Use Policy. You must not present generated documents as approved compliance records, or use the tool to evade legal safety or employment requirements.

6. Your content and licence

You keep ownership of what you input and the documents you generate. You grant us a limited licence to process them to provide the service, as set out in the Content License. Do not submit confidential or third-party proprietary information.

7. Our intellectual property

The Playbookly software, brand and site are owned by ROLLY K LIMITED. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription.

8. Disclaimers

The service is provided “as is”. We do not warrant that outputs are complete, accurate or compliant. See the AI Disclaimer. You are responsible for verifying outputs before use.

9. Limitation of liability

To the maximum extent permitted by law, ROLLY K LIMITED is not liable for indirect or consequential losses, or for operational, safety or business outcomes arising from your use of generated documents. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability that cannot be limited by law.

10. Suspension and termination

We may suspend or end access for breach of these Terms or the Acceptable Use Policy. You may stop using the service and close your account at any time.

11. Changes

We may update these Terms and will post the new version with an updated date. Continued use after changes means you accept them.

12. Governing law

These Terms are governed by the law of England and Wales, and disputes are subject to its courts. Contact: support@rollykuku.shop, +44 7197018876.